Customer Centric Collaboration Workshop

This is the third workshop as part of a 4-part series created to show businesses how collaboration with their internal staff, with other businesses and with their clients is a fast way to build value for clients and increase the value of a company.

Drive profits, grow client value and demonstrate leadership.

Are you being a day-to-day manager in your business or are you actively leading it to the next level?
Is collaboration a key part of your business model?

Businesses that harness the power of collaboration

• Build cohesive cultures
• Lead more effectively
• Solve complex problems effectively
• Identify hidden talent
• Increase productivity
• Increase profits

Deb Field - Director Business and Process Improvement, Sydney Trains and Founder of Facilitation Works.

Having worked in many complex organisations, Deb Field now consistently leads positive and significant change through the science and art-form of facilitation. Her skill in understanding the problem fully and using diversity to discover integrated client centric solutions is pure magic.

What will you learn?

• Business Owners have a range of differing business goals. This series will help you understand how many and what type of advisors/business partners are available to help achieve your goals and manage the business on an ongoing basis

• Business Advisors face an array of client needs. This series will show you your business can continue to add value that is outside your core areas of expertise, ensure the best outcome for your client and increase the value of your business

Attendees will know unequivocally what is required of them to collaborate, and will take away a proven process to engage with fellow collaborators.

"Excellent presentations, highly relevant discussion sessions and fully engaged participants."

SME Business owners who are:

• actively involved in managing the business and want to get more value from it
• managing a 1st or 2nd generation business
• believers in what could be
• anxious about the future and want to be better equipped to ensure business success
• think progressively

Professional Consultants:

• involved in finance, business, the law or any form of advisory services
• interested to both learn and contribute to the discussion at the same time
• consider their own skill sets and Clients requirements and see a current or potential deficit
• may be a lean businesses and see collaboration as a way to maintain and grow the business. Yet to explore it which may have tried collaborating with other businesses in the past. Not satisfied with the outcome

Final presentation

In our final session of this series on 28 June: Practicing Collaboration. Practical ways to lead and manage collaboration. Chris Murray, Auto Guidance, Michael Perkins, Nexus Lawyers and Guy Thornycroft, Your Business GP.

This Business Improvement Series has been supported by The City of Sydney and developed in partnership with Your Business GP and will feature presenters from a range of businesses, and in association with the Institute of Management Consultants.